Return and Refund Policy

Return and Refund Policy  

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Last updated: May 04, 2026

Thank you for shopping at The White Witch.

If, for any reason, you are not completely satisfied with a purchase, we invite

you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with

Us.

Interpretation and Definitions  

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Interpretation  

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The words whose initial letters are capitalized have meanings defined under

the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in plural.

Definitions  

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For the purposes of this Return and Refund Policy:

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this

    Policy) refers to The White Witch, 61 Uppleby Road, Poole, Dorset. BH12

    3DB.

  * Goods refer to the items offered for sale on the Service.

  * Orders mean a request by You to purchase Goods from Us.

  * Service refers to the Website.

  * Website refers to The White Witch, accessible from

    <https://www.thewhitewitch.shop>.

  * You means the individual accessing or using the Service, or the company,

    or other legal entity on behalf of which such individual is accessing or

    using the Service, as applicable.

Your Order Cancellation Rights  

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You are entitled to a refund of Your Order within 14 days without giving any reason

for doing so.

The deadline for cancelling an Order is 14 days from the date on which You

received the Goods or on which a third party you have appointed, who is not

the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your

decision by means of a clear statement. You can inform Us of your decision by:

  * By email: sales@thewhitewitch.shop

  * By visiting this page on our website: <https://thewhitewitch.shop>

We will reimburse You no later than 14 days from the day on which We receive

the returned Goods. We will use the same means of payment as You used for the

Order, and You will not incur any fees for such reimbursement.

Conditions for Returns  

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In order for the Goods to be eligible for a return, please make sure that:

  * The Goods were purchased in the last 14 days

  * The Goods were not used or damaged

The following Goods cannot be returned:

  * The supply of Goods made to Your specifications or clearly personalized.

  * The supply of Goods which according to their nature are not suitable to be

    returned, deteriorate rapidly or where the date of expiry is over.

  * The supply of Goods which are not suitable for return due to health

    protection or hygiene reasons and were unsealed after delivery.

  * The supply of Goods which are, after delivery, according to their nature,

    inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent

permitted by applicable law.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot

be refunded. This exclusion may not apply to You if it is not permitted by

applicable law.

Returning Goods  

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You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

61 Uppleby Road  

Poole  

Dorset  

BH12 3DB

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable

to issue a refund without actual receipt of the Goods or proof of received

return delivery.

Gifts  

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If the Goods were marked as a gift when purchased and then shipped directly to

you, You'll receive a gift credit for the value of your return. Once the

returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had

the Order shipped to themselves to give it to You later, We will send the

refund to the gift giver.

Contact Us  

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If you have any questions about our Returns and Refunds Policy, please contact

us:

  * By email: sales@thewhitewitch.shop

  * By visiting the contact form on the Home page of our website: https://thewhitewitch.shop